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Free Shipping for Australian orders when purchasing two or more Bunnie Caddies

To be eligible for a refund, your item must be received by Bunnie Caddie within 14 days from when you receive your item.  We determine this date from the date received via your tracking.

Your item must be unused and in the same condition that you received it,  must be unmarked, must be unaltered and must be undamaged. Must be returned with the original packaging. Any product returned that is used in any way or has been  damaged will not be refunded.

Please note: Bunnie Caddie reserve the right to refuse to provide a refund, should the product not meet our requirements stated in this policy.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and automatically applied to your credit card or original method of payment, within 10 business days.

Please note: Any costs for postage to send the product back to Bunnie Caddie will be incurred at the customer’s expense. We advise to send with a tracking number to ensure the item is not lost.

We do not offer refunds on Sale Items, Promotional Items or if Discount Codes are applied. Please see policy below for Sale Items/Promotions/Discount Codes.

We do not offer refunds for Change of Mind.

We do not offer refunds if you have already purchased an item then re-purchased as a sale item.

We do not offer refunds after a second exchange.

EXCHANGES/CREDIT NOTES

To be eligible for an exchange or credit note, your item must be received by Bunnie Caddie within 14 days from when you receive your item.  We determine this date from the date received via your tracking.

Your item must be unused and in the same condition that you received it,  must be unmarked, must be unaltered and must be undamaged. Must be returned with the original packaging. Any product returned that is used in any way or has been  damaged will not be refunded.

Please note: Bunnie Caddie reserve the right to refuse to provide an exchange or credit note should the product not meet our requirements stated in this policy.

Once we have exchanged a full price item once, there is no eligibility for a refund.

For all second exchanges and Sale Items/Promotions/Discount Codes that are returned to be exchanged, a return post bag must be included in your return parcel at the customer’s expense. If a return post bag isn’t included, you will be invoiced for the cost of the return post bag. Once paid, we will process your exchange and post it back to you.

Credit notes are valid for 3 years from the date of issue and cannot be extended.   

PRE ORDERS

Once a Pre-Order has been made, you are not entitled to a refund until you have received the item. We do not offer refunds for change of mind.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and have still not received your refund, please contact us at info@bunniecaddie.com 

Please post returns to:
Bunnie Caddie 
PO Box 7051
BRIGHTON VIC 3186
Australia